Terms and Conditions

Introduction and License

Realz is operated under the licensing authority of Curacao eGaming. We provide a variety of real-money gaming services, including online pokies, table games, and live dealer experiences. By accessing our platform, you agree to comply with these Terms and Conditions and any applicable laws.

Eligibility

To participate in the services offered by Realz, players must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not permitted to create an account or play. It is the player’s responsibility to ensure they comply with local laws.

Account Rules

Only one account is permitted per individual.
Users must undergo mandatory KYC (Know Your Customer) verification to confirm their identity and age.
Players are responsible for maintaining the confidentiality of their account information and must take all necessary measures to protect it.
Any misuse of an account may result in suspension or termination of the account.

Deposits and Withdrawals

All transactions must comply with anti-money laundering (AML) regulations.
Players must verify their identity and payment methods before processing withdrawals.
Realz aims to process withdrawal requests within a reasonable timeframe; however, delays may occur due to verification checks.
Players should refer to the banking section on our website for details on accepted payment methods.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

Cheating or fraud in any form.
Bonus abuse, including exploiting promotional offers.
The use of bots or automated systems to play games.
Any unauthorized manipulation of gameplay outcomes or system errors.

Limitation of Liability and Termination

Realz reserves the right to suspend, restrict, or permanently close accounts if there are violations of these Terms and Conditions, regulatory requirements, or if suspicious activity is detected. Players agree that Realz shall not be liable for any losses or damages resulting from such actions.

Bonus Terms and General Promotional Conditions

Bonuses are subject to specific terms, including wagering requirements.
Players must opt-in to receive promotional offers and comply with all related conditions.
Realz reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Realz is committed to fair play and maintaining the integrity of our games. All games are regularly tested for randomness and fairness by independent auditors. Players are expected to engage in fair gaming practices.

Fraud Prevention and Security Monitoring

Realz employs advanced security measures to protect user data and ensure fair play. The platform actively monitors for fraudulent activities and will take necessary actions against violators, including reporting to regulatory authorities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team through the designated channels. Realz aims to resolve complaints promptly and fairly. If a resolution cannot be reached, players may escalate the matter to relevant regulatory bodies.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from these terms will be subject to the jurisdiction of Australian courts.

Responsible Gambling Measures and User Protection Tools

Realz is dedicated to promoting responsible gambling. Players are encouraged to set limits on deposits, losses, and gameplay time. The platform offers various tools to assist players in managing their gambling activities. Players seeking support can find resources and contact information on our website.

Conclusion

By using the Realz platform, players acknowledge that they have read, understood, and agreed to these Terms and Conditions. It is the player’s responsibility to stay informed about any changes to these terms.