Responsible Gaming

Gambling at Realz is intended solely for entertainment purposes and should never be viewed as a source of income or a financial solution. It is essential to approach online pokies with a mindset of enjoyment and leisure. Players should be mindful of their gambling habits and recognize that responsible gaming is a shared commitment between the player and the platform.

Self-Control Tools

Realz provides various self-control tools to help players maintain a healthy relationship with online pokies. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their accounts.
Loss Limits: This tool allows players to restrict the maximum amount they can lose within a specified period.
Wagering Limits: Players can establish limits on the amount they can wager, helping to control their spending.
Session Time Limits: Players can set a maximum duration for their gaming sessions. Once this time limit is reached, they will be logged out of their account.
Cooling-Off Periods: Players can take short breaks from gambling by activating a cooling-off period, which temporarily restricts access to their accounts.
Self-Exclusion Options: Players have the option to self-exclude from the platform for a set period or indefinitely. During this time, they will not be able to access their accounts or participate in any gaming activities.

Self-Assessment

Players are encouraged to reflect on their gaming behavior through a series of structured questions aimed at identifying early signs of problematic gambling behavior. Consider the following:

Do I often gamble more than I can afford to lose?
Have I experienced feelings of guilt or shame regarding my gambling?
Am I frequently chasing losses?
Do I find myself gambling to escape stress or negative emotions?
Have I lied to family or friends about my gambling activities?
Is gambling impacting my relationships or responsibilities?
Am I preoccupied with thoughts of gambling even when I am not playing?
Have I been more irritable or anxious when unable to gamble?

Addressing these questions can help players recognize the potential for harmful gambling behaviors and take necessary actions to mitigate risks.

Protection of Minors

At Realz, protecting minors is a top priority. The platform employs several safeguards and procedures to prevent underage access, including:

Age Verification: All players are required to verify their age before creating an account. This process ensures that only individuals of legal gambling age can access the platform.
Know Your Customer (KYC) Checks: Realz conducts KYC checks to confirm the identity of players and ensure compliance with legal regulations. This process includes verifying identification documents to prevent underage participation.

External Help

Realz acknowledges that some players may need additional support. Professional organizations provide resources and assistance for those experiencing gambling-related issues. These organizations include:

GamCare: Offers information, advice, and support for anyone affected by gambling.
BeGambleAware: Provides resources for safer gambling and information on how to seek help.
Local Support Services: Various Australian services are available to help players with gambling concerns, including counseling and support groups.

Early Warning Signs

Recognizing early warning signs of problematic gambling behavior is crucial for prompt action. These signs may include:

Increasing frequency of gambling activities.
Gambling to escape negative emotions or stress.
Difficulty controlling the amount of time or money spent on pokies.
Borrowing money to gamble or chasing losses.
Neglecting responsibilities or relationships due to gambling.

Immediate Action

If players feel they are losing control, immediate action is essential. Here are steps to consider:

Utilize self-control tools available on the platform, such as setting deposit or loss limits.
Consider taking a break from gambling by activating a cooling-off period.
Reach out to the support team for guidance and assistance.
Engage with external support organizations for professional help.

Account Restrictions and Self-Exclusion

Realz provides robust account restriction and self-exclusion mechanisms to support responsible gaming. Players can:

Set deposit, loss, and wagering limits at any time.
Initiate self-exclusion for a specified duration or permanently if needed.
Contact the support team to discuss individual needs and explore available options.

Personal Responsibility

While Realz offers various tools and resources for responsible gaming, personal responsibility is fundamental. Players are encouraged to monitor their gambling habits and use the tools provided effectively. It is essential to strike a balance between enjoyment and gaming responsibility.

Realz upholds the values of confidentiality and a non-judgmental approach. The support team is committed to providing assistance in a respectful and understanding manner, ensuring that players feel safe and supported in discussing their concerns.

Responsible gaming is a collaborative effort, and Realz is dedicated to fostering a safe and enjoyable online environment for all players. By utilizing available tools and seeking help when needed, players can enhance their gaming experience and minimize the risks associated with gambling.