Privacy Policy

This Privacy Policy outlines how Realz, operating under the license of Curacao eGaming, collects, uses, and protects your personal information in compliance with applicable Australian data protection and gambling regulatory standards. By accessing or using our services, you agree to the terms set forth in this policy.

Data Collection

Realz collects various types of personal information to provide our online pokies services effectively. The categories of data collected include:

• Registration Data: When you create an account, we gather information such as your name, date of birth, address, and contact details.
• Payment Details: To process transactions for deposits and withdrawals, we collect financial information, including credit card numbers, bank account details, and transaction history.
• Technical Logs: Our systems automatically record technical data, including IP addresses, browser types, operating systems, and access times, which help us maintain and improve our services.
• Cookies: We utilize cookies to enhance user experience and gather analytics on platform usage.

Purpose of Data Usage

Realz utilizes the collected data for several important purposes:

• Account Management: To create and maintain your account, ensuring functionality and security.
• Marketing Communication: With your consent, we may send promotional materials regarding our online pokies and services.
• Anti-Fraud Checks: To prevent fraudulent activities and protect both our players and our platform.
• AML Compliance: To comply with anti-money laundering regulations, we may monitor transactions and report suspicious activity.
• KYC Procedures: To verify the identity of our players, ensuring a safe and secure gaming environment.

Data Sharing

Realz may share your personal information under specific circumstances:

• Payment Providers: To process transactions, your information may be shared with third-party payment processors.
• Verification Partners: We work with external verification services to ensure compliance with regulatory requirements for KYC and AML.
• Regulatory Authorities: In compliance with Australian law, we may disclose your information to regulatory authorities as required.

User Rights

As a user, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request the restriction of processing your personal information under certain circumstances.

Cookie Policy

Realz uses cookies to improve your experience on our website. The types of cookies used include:

• Essential Cookies: These cookies are necessary for the operation of our platform and enable you to navigate the website and use its features.
• Analytical Cookies: We use these cookies to analyze how users interact with our website, helping us to monitor performance and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our platform.

Data Security

Realz takes the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure server technologies, to protect your data from unauthorized access, disclosure, or misuse. However, no system can guarantee complete security, and we cannot warrant the absolute security of your information.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period has expired, we will securely delete or anonymize your personal data.

Changes to the Privacy Policy

Realz reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Us

For inquiries regarding this Privacy Policy or your personal data, please contact the support team. We are committed to assisting you and addressing your concerns.

This Privacy Policy ensures that Realz operates in a transparent manner, prioritizing the protection of your personal information and adhering to regulatory requirements while providing a safe environment for enjoying online pokies.